Refund and Returns Policy

Effective Date: July 21, 2024

Introduction

At FHP World, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below to understand the steps to return a product and request a refund.

1. Returns Policy

  • Eligibility for Returns: Products can be returned within [30 days] from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Certain products, such as perishable goods and personalized items, may not be eligible for return.
  • Return Process: To initiate a return, please contact our customer service team at support@fhp.world or [Your Contact Number] to request a Return Merchandise Authorization (RMA) number. Include your order number and reason for the return. Once you receive the RMA number, pack the product securely and ship it to the return address provided.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect or damaged items). In such cases, we will cover the return shipping costs.

2. Refunds Policy

  • Refund Process: Once we receive your returned product and it is inspected to ensure it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but generally, refunds are completed within [7-10 business days] of receiving the returned item.
  • Partial Refunds: In some cases, a partial refund may be issued if the product is not in its original condition, is damaged, or if only part of the order is returned.
  • Non-Refundable Items: Certain items are non-refundable, including but not limited to, perishable goods, personalized items, and clearance items.

3. Damaged or Defective Products

  • Inspection: If you receive a damaged or defective product, please contact us immediately at support@fhp.world or [Your Contact Number] with your order number and a description of the issue. Provide photos of the damaged or defective product to expedite the resolution process.
  • Replacement or Refund: For damaged or defective products, we offer either a replacement or a full refund, depending on availability and your preference. We will cover any shipping costs associated with replacing a damaged or defective item.

4. Exchanges

  • Exchange Policy: At this time, we do not offer direct exchanges. If you need a different product, please return the original item following the return process and place a new order for the desired product.

5. Contact Us

If you have any questions or need assistance with returns or refunds, please contact our customer service team:

FHP World
Email: support@fhp.world
Phone: +91 978 198 5819
Address: Plot No. 145/46, Vill- Hambran, New Rishi Nagar, Industrial Area, Ludhiana – 141110, Punjab, India

Conclusion

We appreciate your business and are here to help ensure your experience with FHP World is satisfactory. Thank you for choosing us!

Note: This policy may be updated periodically. Please check this page regularly for any changes.